About the Creative Automation solution
The challenge: Creative bottlenecks and manual Ad Ops are burning out teams and killing campaign performance. The endless cycle of revisions and trafficking keeps brands from scaling what works.
Our solution: Our team is solving this. We've built the all-in-one platform to produce, personalize, and launch high-performing ads for every channel—from social and display to video and DOOH. We unify creative and media workflows, enabling brands to go from a single master creative to unlimited, on-brand variations in minutes, not weeks.
Your impact: As part of this team, you will be at the heart of our mission to unleash creativity. You'll be empowering our clients to outperform the competition by building, selling, or supporting the tools that turn data into high-impact, personalized ads at scale.
What will you do
Create, maintain, and improve our knowledge base, video tutorials, and other training materials.
Turn complex features into clear, engaging content that makes our platform easier to use.
Drive initiatives to enhance the support experience, such as improving our Sidekick AI assistant.
Implement automations and new support tools to streamline client workflows and processes.
Handle day-to-day support cases that require deep product knowledge and technical problem-solving skills.
Act as a trusted contact for clients, guiding them through challenges to get the most out of Cape.io.
What will you bring
An affinity with tech, marketing, and digital products.
A strong communicator with the ability to explain complex topics in simple terms.
Comfortable working on both creative tasks (training content) and technical projects (process automation).
A self-starter who enjoys owning projects from start to finish.
Enjoys working with digital tools, from recording tutorials to setting up a Jira board.
Previous experience in a SaaS environment is a plus.
Overview
Role
Customer Experience & Support Specialist
Location
Tilburg
Employment
Full Time
Team
Commercial
Solution
Creative Automation
Nosso DNA
Como nós vencemos
Mova-se de forma inteligente.
A hesitação mata o momentum. Combinamos velocidade com inteligência, transformando desafios complexos em soluções automatizadas. Testamos, aprendemos e iteramos — rápido. Cada experimento nos ensina e cada falha nos torna mais fortes.
Defina o amanhã.
Não estamos aqui para cumprir expectativas; estamos aqui para redefini-las. A nossa missão exige qualidade, segurança e escala sem precedentes. Quando o nosso nome está em algo, é porque isso redefine os limites do que é possível. A excelência não é o nosso objetivo; é o nosso ponto de partida.
Sejam melhores juntos.
O sucesso se multiplica quando compartilhado. Nós entramos em ação, nos dedicamos e tornamos as coisas melhores uns para os outros. Não se trata de heróis solos; trata-se de conquistas coletivas por meio de colaboração aberta, apoio mútuo e baixo ego.
Mude o que é possível.
A criatividade impulsiona a humanidade para a frente. Nossa tecnologia existe para amplificá-la, protegê-la e deixá-la voar. Medimos o sucesso não pelas features lançadas, mas pelo potencial criativo desbloqueado. Removemos barreiras entre grandes mentes e grandes trabalhos.
Ana
.
Arlene
.
Dan
.
Daria
.
Dina
.
Eelco
.
Ella
.
Global Key Account Director
Henry
.
James
.
Jeremiah
.
Lawrence
.
Luigi
.
Luz
.
Maru
.
Mathieu
.
Megan
.
Michiel
.
Pouya
.
Richard
.
Ross
.
Director of Partnerships and Sales
Ross
.
Shelby
.
Tom
.
Product Owner
Zoë
.
