Careers

Customer Success Executive

Deliver expert support and manage media deliveries for Japanese clients.

Apply now

Back to careers

Careers

Customer Success Executive

Deliver expert support and manage media deliveries for Japanese clients.

Apply now

Back to careers

Careers

Customer Success Executive

Deliver expert support and manage media deliveries for Japanese clients.

Apply now

Back to careers

About Cape.io

At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.

We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.

Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.

About Cape.io

At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.

About the Advanced TV solution

The challenge: The broadcast and digital TV landscape is fragmented. Getting the right ad, in the right format, to the right broadcaster on time, every time, is a massive global challenge.

Our solution: Our team runs the platform that thousands of advertisers, agencies, and broadcasters rely on every single day. We are the trusted partner for getting video and display ads where they need to be—across linear TV, CTV, and digital—in perfect quality. With integrations to over 18,000+ destinations, we manage the technical specs so our clients don't have to.

Your impact: As part of this team, you will be the engine for a huge part of the global advertising supply chain. You'll be building, managing, or supporting the rock-solid infrastructure that ensures our clients' most important campaigns go live without a hitch, anywhere in the world.

What will you do

Provide first-line support for Japanese users via telephone, email, and chat, troubleshooting issues and providing solutions.
Maintain ownership of support cases, ensuring timely communication and escalating technical issues when required.
Monitor real-time deliveries to broadcasters, ensuring they complete successfully and within SLA.
Perform Quality Control (QC) checks on files and metadata supplied by clients.
Manage the onboarding of new small business accounts and assist with specific delivery projects.
Liaise closely with Sales, Admin, and Platform Support teams to ensure a seamless customer experience.

What will you bring

Native-level Japanese and professional written English communication skills.
A passion for technology and excellent support/troubleshooting skills.
Strong interpersonal skills to build relationships with clients, managers, and internal teams.
A proactive, "can-do" attitude, highly organized, detail-oriented, and the ability to work under pressure.
Strong IT literacy (including Google Suite) and good project management skills.
Experience in SaaS, the advertising/media industry, or with NLE software (like Premiere Pro) is a plus.

Overview

Role

Customer Success Executive

Location

Tokyo

Employment

Full Time

Team

Commercial

Solution

Advanced TV

Apply for this role

Nosso DNA

Como nós vencemos

Mova-se de forma inteligente.

A hesitação mata o momentum. Combinamos velocidade com inteligência, transformando desafios complexos em soluções automatizadas. Testamos, aprendemos e iteramos — rápido. Cada experimento nos ensina e cada falha nos torna mais fortes.

Defina o amanhã.

Não estamos aqui para cumprir expectativas; estamos aqui para redefini-las. A nossa missão exige qualidade, segurança e escala sem precedentes. Quando o nosso nome está em algo, é porque isso redefine os limites do que é possível. A excelência não é o nosso objetivo; é o nosso ponto de partida.

Melhores juntos.

O sucesso se multiplica quando compartilhado. Nós entramos em ação, nos dedicamos e tornamos as coisas melhores uns para os outros. Não se trata de heróis solos; trata-se de conquistas coletivas por meio de colaboração aberta, apoio mútuo e baixo ego.

Mude o que é possível.

A criatividade impulsiona a humanidade para a frente. Nossa tecnologia existe para amplificá-la, protegê-la e deixá-la voar. Medimos o sucesso não pelas features lançadas, mas pelo potencial criativo desbloqueado. Removemos barreiras entre grandes mentes e grandes trabalhos.