About the Creative Automation solution
The challenge: Creative bottlenecks and manual Ad Ops are burning out teams and killing campaign performance. The endless cycle of revisions and trafficking keeps brands from scaling what works.
Our solution: Our team is solving this. We've built the all-in-one platform to produce, personalize, and launch high-performing ads for every channel—from social and display to video and DOOH. We unify creative and media workflows, enabling brands to go from a single master creative to unlimited, on-brand variations in minutes, not weeks.
Your impact: As part of this team, you will be at the heart of our mission to unleash creativity. You'll be empowering our clients to outperform the competition by building, selling, or supporting the tools that turn data into high-impact, personalized ads at scale.
What will you do
Create, maintain, and improve our knowledge base, video tutorials, and other training materials.
Turn complex features into clear, engaging content that makes our platform easier to use.
Drive initiatives to enhance the support experience, such as improving our Sidekick AI assistant.
Implement automations and new support tools to streamline client workflows and processes.
Handle day-to-day support cases that require deep product knowledge and technical problem-solving skills.
Act as a trusted contact for clients, guiding them through challenges to get the most out of Cape.io.
What will you bring
An affinity with tech, marketing, and digital products.
A strong communicator with the ability to explain complex topics in simple terms.
Comfortable working on both creative tasks (training content) and technical projects (process automation).
A self-starter who enjoys owning projects from start to finish.
Enjoys working with digital tools, from recording tutorials to setting up a Jira board.
Previous experience in a SaaS environment is a plus.
Overview
Role
Customer Experience & Support Specialist
Location
Tilburg
Employment
Full Time
Team
Commercial
Solution
Creative Automation
Nuestro ADN
Cómo ganamos
Moverse con inteligencia.
La vacilación mata el impulso. Combinamos velocidad con inteligencia, convirtiendo desafíos complejos en soluciones automatizadas. Probamos, aprendemos e iteramos, rápido. Cada experimento nos enseña y cada fallo nos hace más fuertes.
Define el mañana.
No estamos aquí para cumplir con las expectativas; estamos aquí para redefinirlas. Nuestra misión exige una calidad, seguridad y escala sin precedentes. Cuando nuestro nombre está en algo, es porque supera los límites de lo posible. La excelencia no es nuestra meta; es nuestro punto de partida.
Sean mejores juntos.
El éxito se multiplica cuando se comparte. Damos el paso al frente, nos esforzamos y mejoramos las cosas para los demás. Esto no se trata de héroes individuales; se trata de lograr metas colectivas a través de una colaboración abierta, un apoyo incondicional y dejando el ego de lado.
Cambiar lo que es posible.
La creatividad impulsa a la humanidad hacia adelante. Nuestra tecnología existe para amplificarla, protegerla y dejarla volar. Medimos el éxito no por las características lanzadas, sino por el potencial creativo desbloqueado. Eliminamos las barreras entre las grandes mentes y el gran trabajo.
Ana
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Arlene
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Dan
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Daria
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Dina
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Eelco
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Ella
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Global Key Account Director
Henry
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James
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Jeremiah
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Lawrence
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Luigi
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Luz
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Maru
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Mathieu
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Megan
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Michiel
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Pouya
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Richard
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Ross
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Director of Partnerships and Sales
Ross
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Shelby
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Tom
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Product Owner
Zoë
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