Careers
Customer Success Executive
Deliver expert support and manage media deliveries for Japanese clients.
Careers
Customer Success Executive
Deliver expert support and manage media deliveries for Japanese clients.
Careers
Customer Success Executive
Deliver expert support and manage media deliveries for Japanese clients.
Location
Location
Tokyo
Tokyo
Tokyo
Employment
Employment
Full Time
Full Time
Full Time
Team
Team
Commercial
Commercial
Commercial
Solution
Solution
Advanced TV
Advanced TV
Advanced TV
About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.
We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.
We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.
We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
About the Advanced TV solution
The challenge: The broadcast and digital TV landscape is fragmented. Getting the right ad, in the right format, to the right broadcaster on time, every time, is a massive global challenge.
Our solution: Our team runs the platform that thousands of advertisers, agencies, and broadcasters rely on every single day. We are the trusted partner for getting video and display ads where they need to be—across linear TV, CTV, and digital—in perfect quality. With integrations to over 18,000+ destinations, we manage the technical specs so our clients don't have to.
Your impact: As part of this team, you will be the engine for a huge part of the global advertising supply chain. You'll be building, managing, or supporting the rock-solid infrastructure that ensures our clients' most important campaigns go live without a hitch, anywhere in the world.
About the Advanced TV solution
The challenge: The broadcast and digital TV landscape is fragmented. Getting the right ad, in the right format, to the right broadcaster on time, every time, is a massive global challenge.
Our solution: Our team runs the platform that thousands of advertisers, agencies, and broadcasters rely on every single day. We are the trusted partner for getting video and display ads where they need to be—across linear TV, CTV, and digital—in perfect quality. With integrations to over 18,000+ destinations, we manage the technical specs so our clients don't have to.
Your impact: As part of this team, you will be the engine for a huge part of the global advertising supply chain. You'll be building, managing, or supporting the rock-solid infrastructure that ensures our clients' most important campaigns go live without a hitch, anywhere in the world.
About the Advanced TV solution
The challenge: The broadcast and digital TV landscape is fragmented. Getting the right ad, in the right format, to the right broadcaster on time, every time, is a massive global challenge.
Our solution: Our team runs the platform that thousands of advertisers, agencies, and broadcasters rely on every single day. We are the trusted partner for getting video and display ads where they need to be—across linear TV, CTV, and digital—in perfect quality. With integrations to over 18,000+ destinations, we manage the technical specs so our clients don't have to.
Your impact: As part of this team, you will be the engine for a huge part of the global advertising supply chain. You'll be building, managing, or supporting the rock-solid infrastructure that ensures our clients' most important campaigns go live without a hitch, anywhere in the world.
What will you do
Provide first-line support for Japanese users via telephone, email, and chat, troubleshooting issues and providing solutions.
Maintain ownership of support cases, ensuring timely communication and escalating technical issues when required.
Monitor real-time deliveries to broadcasters, ensuring they complete successfully and within SLA.
Perform Quality Control (QC) checks on files and metadata supplied by clients.
Manage the onboarding of new small business accounts and assist with specific delivery projects.
Liaise closely with Sales, Admin, and Platform Support teams to ensure a seamless customer experience.
What will you do
Provide first-line support for Japanese users via telephone, email, and chat, troubleshooting issues and providing solutions.
Maintain ownership of support cases, ensuring timely communication and escalating technical issues when required.
Monitor real-time deliveries to broadcasters, ensuring they complete successfully and within SLA.
Perform Quality Control (QC) checks on files and metadata supplied by clients.
Manage the onboarding of new small business accounts and assist with specific delivery projects.
Liaise closely with Sales, Admin, and Platform Support teams to ensure a seamless customer experience.
What will you do
Provide first-line support for Japanese users via telephone, email, and chat, troubleshooting issues and providing solutions.
Maintain ownership of support cases, ensuring timely communication and escalating technical issues when required.
Monitor real-time deliveries to broadcasters, ensuring they complete successfully and within SLA.
Perform Quality Control (QC) checks on files and metadata supplied by clients.
Manage the onboarding of new small business accounts and assist with specific delivery projects.
Liaise closely with Sales, Admin, and Platform Support teams to ensure a seamless customer experience.
What will you bring
Native-level Japanese and professional written English communication skills.
A passion for technology and excellent support/troubleshooting skills.
Strong interpersonal skills to build relationships with clients, managers, and internal teams.
A proactive, "can-do" attitude, highly organized, detail-oriented, and the ability to work under pressure.
Strong IT literacy (including Google Suite) and good project management skills.
Experience in SaaS, the advertising/media industry, or with NLE software (like Premiere Pro) is a plus.
What will you bring
Native-level Japanese and professional written English communication skills.
A passion for technology and excellent support/troubleshooting skills.
Strong interpersonal skills to build relationships with clients, managers, and internal teams.
A proactive, "can-do" attitude, highly organized, detail-oriented, and the ability to work under pressure.
Strong IT literacy (including Google Suite) and good project management skills.
Experience in SaaS, the advertising/media industry, or with NLE software (like Premiere Pro) is a plus.
What will you bring
Native-level Japanese and professional written English communication skills.
A passion for technology and excellent support/troubleshooting skills.
Strong interpersonal skills to build relationships with clients, managers, and internal teams.
A proactive, "can-do" attitude, highly organized, detail-oriented, and the ability to work under pressure.
Strong IT literacy (including Google Suite) and good project management skills.
Experience in SaaS, the advertising/media industry, or with NLE software (like Premiere Pro) is a plus.
Our DNA
How we win
This is what it feels like to work here.
Our values aren't just words in a handbook; they're our operating system. They're how we build, how we collaborate, and how we win.
Move smart.
Hesitation kills momentum. We combine speed with intelligence, turning complex challenges into automated solutions. We test, we learn, and we iterate—fast. Every experiment teaches us, and every failure makes us stronger.
Define tomorrow.
Be better together.
Change what’s possible.
Our DNA
How we win
This is what it feels like to work here.
Our values aren't just words in a handbook; they're our operating system. They're how we build, how we collaborate, and how we win.
Move smart
Hesitation kills momentum. We combine speed with intelligence, turning complex challenges into automated solutions. We test, we learn, and we iterate—fast. Every experiment teaches us, and every failure makes us stronger.
Define tomorrow
Be better together
Change what’s possible
Our DNA
How we win
This is what it feels like to work here.
Our values aren't just words in a handbook; they're our operating system. They're how we build, how we collaborate, and how we win.
Move smart
Hesitation kills momentum. We combine speed with intelligence, turning complex challenges into automated solutions. We test, we learn, and we iterate—fast. Every experiment teaches us, and every failure makes us stronger.
Define tomorrow
Be better together
Change what’s possible
Find your future.
Ready to change what's possible? Your next role is waiting.
Find your future.
Ready to change what's possible? Your next role is waiting.
Find your future.
Ready to change what's possible? Your next role is waiting.
¿Listo para darnos una llamada?
Somos flexibles: podemos trabajar por proyecto, cubrir ausencias por vacaciones o enfermedad, o incluso con una tarifa mensual fija.
Pase lo que pase, lo que sea y cuando sea: llevaremos sus anuncios de la A a la Z.
¿Listo para darnos una llamada?
Somos flexibles: podemos trabajar por proyecto, cubrir ausencias por vacaciones o enfermedad, o incluso con una tarifa mensual fija.
Pase lo que pase, lo que sea y cuando sea: llevaremos sus anuncios de la A a la Z.
¿Listo para darnos una llamada?
Somos flexibles: podemos trabajar por proyecto, cubrir ausencias por vacaciones o enfermedad, o incluso con una tarifa mensual fija.
Pase lo que pase, lo que sea y cuando sea: llevaremos sus anuncios de la A a la Z.
Ponte en contacto
Te mostraremos lo que Cape.io puede hacer.
Automatización de Campañas Inteligentes
Cape.io conecta a tu equipo, DAM, servidores de anuncios, DSP, herramientas y más, para que no necesites desmantelar y reemplazar.
© 2025 Cape.io. Todos los derechos reservados
Ponte en contacto
Te mostraremos lo que Cape.io puede hacer.
Automatización de Campañas Inteligentes
Cape.io conecta a tu equipo, DAM, servidores de anuncios, DSP, herramientas y más, para que no necesites desmantelar y reemplazar.
© 2025 Cape.io. Todos los derechos reservados
Ponte en contacto
Te mostraremos lo que Cape.io puede hacer.
Automatización de Campañas Inteligentes
Cape.io conecta a tu equipo, DAM, servidores de anuncios, DSP, herramientas y más, para que no necesites desmantelar y reemplazar.
© 2025 Cape.io. Todos los derechos reservados