Careers
Customer Success Executive
Deliver expert support and manage media deliveries for Japanese clients.
Careers
Customer Success Executive
Deliver expert support and manage media deliveries for Japanese clients.
Careers
Customer Success Executive
Deliver expert support and manage media deliveries for Japanese clients.
About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.
We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.
We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
About Cape.io
At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.
We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.
Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.
About the Advanced TV solution
The challenge: The broadcast and digital TV landscape is fragmented. Getting the right ad, in the right format, to the right broadcaster on time, every time, is a massive global challenge.
Our solution: Our team runs the platform that thousands of advertisers, agencies, and broadcasters rely on every single day. We are the trusted partner for getting video and display ads where they need to be—across linear TV, CTV, and digital—in perfect quality. With integrations to over 18,000+ destinations, we manage the technical specs so our clients don't have to.
Your impact: As part of this team, you will be the engine for a huge part of the global advertising supply chain. You'll be building, managing, or supporting the rock-solid infrastructure that ensures our clients' most important campaigns go live without a hitch, anywhere in the world.
About the Advanced TV solution
The challenge: The broadcast and digital TV landscape is fragmented. Getting the right ad, in the right format, to the right broadcaster on time, every time, is a massive global challenge.
Our solution: Our team runs the platform that thousands of advertisers, agencies, and broadcasters rely on every single day. We are the trusted partner for getting video and display ads where they need to be—across linear TV, CTV, and digital—in perfect quality. With integrations to over 18,000+ destinations, we manage the technical specs so our clients don't have to.
Your impact: As part of this team, you will be the engine for a huge part of the global advertising supply chain. You'll be building, managing, or supporting the rock-solid infrastructure that ensures our clients' most important campaigns go live without a hitch, anywhere in the world.
About the Advanced TV solution
The challenge: The broadcast and digital TV landscape is fragmented. Getting the right ad, in the right format, to the right broadcaster on time, every time, is a massive global challenge.
Our solution: Our team runs the platform that thousands of advertisers, agencies, and broadcasters rely on every single day. We are the trusted partner for getting video and display ads where they need to be—across linear TV, CTV, and digital—in perfect quality. With integrations to over 18,000+ destinations, we manage the technical specs so our clients don't have to.
Your impact: As part of this team, you will be the engine for a huge part of the global advertising supply chain. You'll be building, managing, or supporting the rock-solid infrastructure that ensures our clients' most important campaigns go live without a hitch, anywhere in the world.
What will you do
Provide first-line support for Japanese users via telephone, email, and chat, troubleshooting issues and providing solutions.
Maintain ownership of support cases, ensuring timely communication and escalating technical issues when required.
Monitor real-time deliveries to broadcasters, ensuring they complete successfully and within SLA.
Perform Quality Control (QC) checks on files and metadata supplied by clients.
Manage the onboarding of new small business accounts and assist with specific delivery projects.
Liaise closely with Sales, Admin, and Platform Support teams to ensure a seamless customer experience.
What will you do
Provide first-line support for Japanese users via telephone, email, and chat, troubleshooting issues and providing solutions.
Maintain ownership of support cases, ensuring timely communication and escalating technical issues when required.
Monitor real-time deliveries to broadcasters, ensuring they complete successfully and within SLA.
Perform Quality Control (QC) checks on files and metadata supplied by clients.
Manage the onboarding of new small business accounts and assist with specific delivery projects.
Liaise closely with Sales, Admin, and Platform Support teams to ensure a seamless customer experience.
What will you do
Provide first-line support for Japanese users via telephone, email, and chat, troubleshooting issues and providing solutions.
Maintain ownership of support cases, ensuring timely communication and escalating technical issues when required.
Monitor real-time deliveries to broadcasters, ensuring they complete successfully and within SLA.
Perform Quality Control (QC) checks on files and metadata supplied by clients.
Manage the onboarding of new small business accounts and assist with specific delivery projects.
Liaise closely with Sales, Admin, and Platform Support teams to ensure a seamless customer experience.
What will you bring
Native-level Japanese and professional written English communication skills.
A passion for technology and excellent support/troubleshooting skills.
Strong interpersonal skills to build relationships with clients, managers, and internal teams.
A proactive, "can-do" attitude, highly organized, detail-oriented, and the ability to work under pressure.
Strong IT literacy (including Google Suite) and good project management skills.
Experience in SaaS, the advertising/media industry, or with NLE software (like Premiere Pro) is a plus.
What will you bring
Native-level Japanese and professional written English communication skills.
A passion for technology and excellent support/troubleshooting skills.
Strong interpersonal skills to build relationships with clients, managers, and internal teams.
A proactive, "can-do" attitude, highly organized, detail-oriented, and the ability to work under pressure.
Strong IT literacy (including Google Suite) and good project management skills.
Experience in SaaS, the advertising/media industry, or with NLE software (like Premiere Pro) is a plus.
What will you bring
Native-level Japanese and professional written English communication skills.
A passion for technology and excellent support/troubleshooting skills.
Strong interpersonal skills to build relationships with clients, managers, and internal teams.
A proactive, "can-do" attitude, highly organized, detail-oriented, and the ability to work under pressure.
Strong IT literacy (including Google Suite) and good project management skills.
Experience in SaaS, the advertising/media industry, or with NLE software (like Premiere Pro) is a plus.
Location
Tokyo
Tokyo
Employment
Full Time
Full Time
Team
Commercial
Commercial
Solution
Advanced TV
Advanced TV
Our DNA
How we win
Subtítulos opcionales (CC)
Subtítulos basados en texto, diseñados para ayudar a las personas con discapacidad auditiva, que el usuario puede activar o desactivar. Los CC no solo son utilizados por personas con discapacidades, sino también por quienes tienen un idioma nativo diferente, padres de niños pequeños y un número creciente de jóvenes.
Subtítulos incrustados (OC)
También llamados subtítulos incrustados, los OC se añaden directamente al contenido y siempre están visibles — no existe la opción de desactivarlos. Los OC son ideales para reproducir contenido en entornos como salas de espera, para personas con problemas auditivos o para redes sociales.
Be better together.
Success multiplies when shared. We step up, dig in, and make things better for each other. This isn't about solo heroes; it's about collective achievement through open collaboration, fierce support, and low ego.
Change what’s possible.
Creativity drives humanity forward. Our technology exists to amplify it, protect it, and let it soar. We measure success not in features shipped, but in creative potential unlocked. We remove barriers between great minds and great work.
Ana Maria Nitu
Arlene Wilkinson
Ben Regensburger
Brandon Paine
Dan Shawcross
Daria Nekrasova
Dina Yeong
Eelco Van de Wiel
Henry Northcote
James Clark
Javier Campos
Jeremiah Homwe
Joe Hollywood
Kim Clarke
Lawrence Spencer
Luigi Esposito
Luz Miryam Jaramillo
Maru Farías
Mathieu Brisset
Megan Rogers
Michiel Blonk
Richard Verity
Ross Priestley
Shelby Akosa
Tej Rekhi
Zoë Smits
Our DNA
How we win
Subtítulos opcionales (CC)
Subtítulos basados en texto, diseñados para ayudar a las personas con discapacidad auditiva, que el usuario puede activar o desactivar. Los CC no solo son utilizados por personas con discapacidades, sino también por quienes tienen un idioma nativo diferente, padres de niños pequeños y un número creciente de jóvenes.
Subtítulos incrustados (OC)
También llamados subtítulos incrustados, los OC se añaden directamente al contenido y siempre están visibles — no existe la opción de desactivarlos. Los OC son ideales para reproducir contenido en entornos como salas de espera, para personas con problemas auditivos o para redes sociales.
Be better together.
Success multiplies when shared. We step up, dig in, and make things better for each other. This isn't about solo heroes; it's about collective achievement through open collaboration, fierce support, and low ego.
Change what’s possible.
Creativity drives humanity forward. Our technology exists to amplify it, protect it, and let it soar. We measure success not in features shipped, but in creative potential unlocked. We remove barriers between great minds and great work.
Ana Maria Nitu
Arlene Wilkinson
Ben Regensburger
Brandon Paine
Dan Shawcross
Daria Nekrasova
Dina Yeong
Eelco Van de Wiel
Henry Northcote
James Clark
Javier Campos
Jeremiah Homwe
Joe Hollywood
Kim Clarke
Lawrence Spencer
Luigi Esposito
Luz Miryam Jaramillo
Maru Farías
Mathieu Brisset
Megan Rogers
Michiel Blonk
Richard Verity
Ross Priestley
Shelby Akosa
Tej Rekhi
Zoë Smits
Our DNA
How we win
Subtítulos opcionales (CC)
Subtítulos basados en texto, diseñados para ayudar a las personas con discapacidad auditiva, que el usuario puede activar o desactivar. Los CC no solo son utilizados por personas con discapacidades, sino también por quienes tienen un idioma nativo diferente, padres de niños pequeños y un número creciente de jóvenes.
Subtítulos incrustados (OC)
También llamados subtítulos incrustados, los OC se añaden directamente al contenido y siempre están visibles — no existe la opción de desactivarlos. Los OC son ideales para reproducir contenido en entornos como salas de espera, para personas con problemas auditivos o para redes sociales.
Be better together.
Success multiplies when shared. We step up, dig in, and make things better for each other. This isn't about solo heroes; it's about collective achievement through open collaboration, fierce support, and low ego.
Change what’s possible.
Creativity drives humanity forward. Our technology exists to amplify it, protect it, and let it soar. We measure success not in features shipped, but in creative potential unlocked. We remove barriers between great minds and great work.
Ana Maria Nitu
Arlene Wilkinson
Ben Regensburger
Brandon Paine
Dan Shawcross
Daria Nekrasova
Dina Yeong
Eelco Van de Wiel
Henry Northcote
James Clark
Javier Campos
Jeremiah Homwe
Joe Hollywood
Kim Clarke
Lawrence Spencer
Luigi Esposito
Luz Miryam Jaramillo
Maru Farías
Mathieu Brisset
Megan Rogers
Michiel Blonk
Richard Verity
Ross Priestley
Shelby Akosa
Tej Rekhi
Zoë Smits
Find your future.
Ready to change what's possible? Your next role is waiting.
Find your future.
Ready to change what's possible? Your next role is waiting.
Find your future.
Ready to change what's possible? Your next role is waiting.
¿Listo para darnos una llamada?
Somos flexibles: podemos trabajar por proyecto, cubrir ausencias por vacaciones o enfermedad, o incluso con una tarifa mensual fija.
Pase lo que pase, lo que sea y cuando sea: llevaremos sus anuncios de la A a la Z.
¿Listo para darnos una llamada?
Somos flexibles: podemos trabajar por proyecto, cubrir ausencias por vacaciones o enfermedad, o incluso con una tarifa mensual fija.
Pase lo que pase, lo que sea y cuando sea: llevaremos sus anuncios de la A a la Z.
¿Listo para darnos una llamada?
Somos flexibles: podemos trabajar por proyecto, cubrir ausencias por vacaciones o enfermedad, o incluso con una tarifa mensual fija.
Pase lo que pase, lo que sea y cuando sea: llevaremos sus anuncios de la A a la Z.
Ponte en contacto
Te mostraremos lo que Cape.io puede hacer.
Automatización de Campañas Inteligentes
Cape.io conecta a tu equipo, DAM, servidores de anuncios, DSP, herramientas y más, para que no necesites desmantelar y reemplazar.
Ponte en contacto
Te mostraremos lo que Cape.io puede hacer.
Automatización de Campañas Inteligentes
Cape.io conecta a tu equipo, DAM, servidores de anuncios, DSP, herramientas y más, para que no necesites desmantelar y reemplazar.
Ponte en contacto
Te mostraremos lo que Cape.io puede hacer.
Automatización de Campañas Inteligentes
Cape.io conecta a tu equipo, DAM, servidores de anuncios, DSP, herramientas y más, para que no necesites desmantelar y reemplazar.