Careers

Customer Experience & Support Specialist

Deliver expert support and create resources to empower customers.

Apply now

Back to careers

Careers

Customer Experience & Support Specialist

Deliver expert support and create resources to empower customers.

Apply now

Back to careers

Careers

Customer Experience & Support Specialist

Deliver expert support and create resources to empower customers.

Apply now

Back to careers

Location

Amsterdam or Tilburg

Employment

Full Time

Team

Commercial

Solution

Creative Automation

About Cape.io

At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.

We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.

Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.

About Cape.io

At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.

About Cape.io

At Cape.io, we're not just keeping pace with the advertising industry. We're accelerating it.

About the Creative Automation solution

The challenge: Creative bottlenecks and manual Ad Ops are burning out teams and killing campaign performance. The endless cycle of revisions and trafficking keeps brands from scaling what works.

Our solution: Our team is solving this. We've built the all-in-one platform to produce, personalize, and launch high-performing ads for every channel—from social and display to video and DOOH. We unify creative and media workflows, enabling brands to go from a single master creative to unlimited, on-brand variations in minutes, not weeks.

Your impact: As part of this team, you will be at the heart of our mission to unleash creativity. You'll be empowering our clients to outperform the competition by building, selling, or supporting the tools that turn data into high-impact, personalized ads at scale.

About the Creative Automation solution

The challenge: Creative bottlenecks and manual Ad Ops are burning out teams and killing campaign performance. The endless cycle of revisions and trafficking keeps brands from scaling what works.

About the Creative Automation solution

The challenge: Creative bottlenecks and manual Ad Ops are burning out teams and killing campaign performance. The endless cycle of revisions and trafficking keeps brands from scaling what works.

What will you do

Create, maintain, and improve our knowledge base, video tutorials, and other training materials.
Turn complex features into clear, engaging content that makes our platform easier to use.
Drive initiatives to enhance the support experience, such as improving our Sidekick AI assistant.
Implement automations and new support tools to streamline client workflows and processes.
Handle day-to-day support cases that require deep product knowledge and technical problem-solving skills.
Act as a trusted contact for clients, guiding them through challenges to get the most out of Cape.io.

What will you do

Create, maintain, and improve our knowledge base, video tutorials, and other training materials.
Turn complex features into clear, engaging content that makes our platform easier to use.
Drive initiatives to enhance the support experience, such as improving our Sidekick AI assistant.
Implement automations and new support tools to streamline client workflows and processes.
Handle day-to-day support cases that require deep product knowledge and technical problem-solving skills.
Act as a trusted contact for clients, guiding them through challenges to get the most out of Cape.io.

What will you do

Create, maintain, and improve our knowledge base, video tutorials, and other training materials.
Turn complex features into clear, engaging content that makes our platform easier to use.
Drive initiatives to enhance the support experience, such as improving our Sidekick AI assistant.
Implement automations and new support tools to streamline client workflows and processes.
Handle day-to-day support cases that require deep product knowledge and technical problem-solving skills.
Act as a trusted contact for clients, guiding them through challenges to get the most out of Cape.io.

What will you bring

An affinity with tech, marketing, and digital products.
A strong communicator with the ability to explain complex topics in simple terms.
Comfortable working on both creative tasks (training content) and technical projects (process automation).
A self-starter who enjoys owning projects from start to finish.
Enjoys working with digital tools, from recording tutorials to setting up a Jira board.
Previous experience in a SaaS environment is a plus.

What will you bring

An affinity with tech, marketing, and digital products.
A strong communicator with the ability to explain complex topics in simple terms.
Comfortable working on both creative tasks (training content) and technical projects (process automation).
A self-starter who enjoys owning projects from start to finish.
Enjoys working with digital tools, from recording tutorials to setting up a Jira board.
Previous experience in a SaaS environment is a plus.

What will you bring

An affinity with tech, marketing, and digital products.
A strong communicator with the ability to explain complex topics in simple terms.
Comfortable working on both creative tasks (training content) and technical projects (process automation).
A self-starter who enjoys owning projects from start to finish.
Enjoys working with digital tools, from recording tutorials to setting up a Jira board.
Previous experience in a SaaS environment is a plus.

Apply

Our DNA

How we win

This is what it feels like to work here.

Our values aren't just words in a handbook; they're our operating system. They're how we build, how we collaborate, and how we win.

See open roles

Move smart.

Hesitation kills momentum. We combine speed with intelligence, turning complex challenges into automated solutions. We test, we learn, and we iterate—fast. Every experiment teaches us, and every failure makes us stronger.