About the Creative Automation solution
The challenge: Creative bottlenecks and manual Ad Ops are burning out teams and killing campaign performance. The endless cycle of revisions and trafficking keeps brands from scaling what works.
Our solution: Our team is solving this. We've built the all-in-one platform to produce, personalize, and launch high-performing ads for every channel—from social and display to video and DOOH. We unify creative and media workflows, enabling brands to go from a single master creative to unlimited, on-brand variations in minutes, not weeks.
Your impact: As part of this team, you will be at the heart of our mission to unleash creativity. You'll be empowering our clients to outperform the competition by building, selling, or supporting the tools that turn data into high-impact, personalized ads at scale.
What will you do
Create, maintain, and improve our knowledge base, video tutorials, and other training materials.
Turn complex features into clear, engaging content that makes our platform easier to use.
Drive initiatives to enhance the support experience, such as improving our Sidekick AI assistant.
Implement automations and new support tools to streamline client workflows and processes.
Handle day-to-day support cases that require deep product knowledge and technical problem-solving skills.
Act as a trusted contact for clients, guiding them through challenges to get the most out of Cape.io.
What will you bring
An affinity with tech, marketing, and digital products.
A strong communicator with the ability to explain complex topics in simple terms.
Comfortable working on both creative tasks (training content) and technical projects (process automation).
A self-starter who enjoys owning projects from start to finish.
Enjoys working with digital tools, from recording tutorials to setting up a Jira board.
Previous experience in a SaaS environment is a plus.
Overview
Role
Customer Experience & Support Specialist
Location
Tilburg
Employment
Full Time
Team
Commercial
Solution
Creative Automation
我们的DNA
我们如何共赢
智能出行.
犹疑会消磨动力。我们将速度与智慧相结合，将复杂的挑战转化为自动化的解决方案。我们测试、学习并快速迭代 —— fast。每一次实验都让我们有所收获，每一次失败都让我们变得更加强大。
定义明天.
我们来这里不是为了满足期望，而是为了重塑期望。我们的使命需要史无前例的质量、安全性和规模。当我们的名字出现在某样东西上时，是因为它推向了可能性的极限。卓越不是我们的终点，而是我们的起点。
共同变得更好.
成功因分享而加倍。我们挺身而出、深入钻研，让彼此的生活和工作变得更好。这无关个人英雄主义，而是通过开放合作、鼎力支持和保持谦逊来达成集体成就。
变革可能。
创意推动人类步步向前。我们的技术旨在放大创意、保护创意，并助其展翅高飞。我们衡量成功的标准并非交付了多少功能，而是释放了多少创造潜能。我们致力于消除杰出思想与伟大作品之间的重重阻碍。
Ana
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Arlene
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Dan
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Daria
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Dina
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Eelco
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Ella
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Global Key Account Director
Henry
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James
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Jeremiah
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Lawrence
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Luigi
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Luz
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Maru
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Mathieu
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Megan
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Michiel
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Pouya
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Richard
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Ross
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Director of Partnerships and Sales
Ross
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Shelby
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Tom
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Product Owner
Zoë
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