About the Creative Automation solution
The challenge: Creative bottlenecks and manual Ad Ops are burning out teams and killing campaign performance. The endless cycle of revisions and trafficking keeps brands from scaling what works.
Our solution: Our team is solving this. We've built the all-in-one platform to produce, personalize, and launch high-performing ads for every channel—from social and display to video and DOOH. We unify creative and media workflows, enabling brands to go from a single master creative to unlimited, on-brand variations in minutes, not weeks.
Your impact: As part of this team, you will be at the heart of our mission to unleash creativity. You'll be empowering our clients to outperform the competition by building, selling, or supporting the tools that turn data into high-impact, personalized ads at scale.
What will you do
Create, maintain, and improve our knowledge base, video tutorials, and other training materials.
Turn complex features into clear, engaging content that makes our platform easier to use.
Drive initiatives to enhance the support experience, such as improving our Sidekick AI assistant.
Implement automations and new support tools to streamline client workflows and processes.
Handle day-to-day support cases that require deep product knowledge and technical problem-solving skills.
Act as a trusted contact for clients, guiding them through challenges to get the most out of Cape.io.
What will you bring
An affinity with tech, marketing, and digital products.
A strong communicator with the ability to explain complex topics in simple terms.
Comfortable working on both creative tasks (training content) and technical projects (process automation).
A self-starter who enjoys owning projects from start to finish.
Enjoys working with digital tools, from recording tutorials to setting up a Jira board.
Previous experience in a SaaS environment is a plus.
Overview
Role
Customer Experience & Support Specialist
Location
Tilburg
Employment
Full Time
Team
Commercial
Solution
Creative Automation
Our DNA
How we win
Move smart.
Hesitation kills momentum. We combine speed with intelligence, turning complex challenges into automated solutions. We test, we learn, and we iterate—fast. Every experiment teaches us, and every failure makes us stronger.
Define tomorrow.
We're not here to meet expectations; we're here to reset them. Our mission demands unprecedented quality, security, and scale. When our name is on something, it's because it pushes the boundaries of what's possible. Excellence isn't our goal; it's our starting point.
Be better together.
Success multiplies when shared. We step up, dig in, and make things better for each other. This isn't about solo heroes; it's about collective achievement through open collaboration, fierce support, and low ego.
Change what’s possible.
Creativity drives humanity forward. Our technology exists to amplify it, protect it, and let it soar. We measure success not in features shipped, but in creative potential unlocked. We remove barriers between great minds and great work.
Ana
.
Arlene
.
Dan
.
Daria
.
Dina
.
Eelco
.
Ella
.
Global Key Account Director
Henry
.
James
.
Jeremiah
.
Lawrence
.
Luigi
.
Luz
.
Maru
.
Mathieu
.
Megan
.
Michiel
.
Pouya
.
Richard
.
Ross
.
Director of Partnerships and Sales
Ross
.
Shelby
.
Tom
.
Product Owner
Zoë
.
