Cookie policy

1. What are cookies?

A cookie is a piece of information, like a tag, which some websites create on your computer/mobile phone “Device” which identifies your Device whenever you visit that website. In order to provide you with the best possible online experience, IMD Media Ltd, trading as Peach (company number 03238065 registered in England and Wales with its registered office at 24-28 Bloomsbury Way, London, England, WC1A 2SN) (“IMD”, “Our”, “We”, “Us”), may create cookies when you visit one of Our “Services” on our website which include: peach.me, Peach Go (go.peach.me), Peach Connect (app.peachvideo.com), Caria (caria.optimad.com), Cape (bycape.io), Advalidation (advalidation.com), Peach Classic (imdcloud.net/Auth/peachclassic), A+V (latam.peachvideo.com/login/login/index) and Peach Plus (peach.me/plus). Your acceptance of this Cookie Policy is deemed to occur if you continue to use Our Services. If you do not agree to this Cookie Policy please stop using Our Services immediately.

2. What are cookies used for?

It’s important to note that the cookies We use don’t harm your computer and don’t store information about you which could identify you by name or financial information, such as credit card details, rather they store identity numbers which We use as a reference, helping Us to provide Our Services.

In order to help you, cookies may be used to:

• Help us identify you when you use Our Services

• Keep you signed in.

• Enable Us to understand how people are using Our services, so We can make them better.

• Help Us provide you with a better and personalised experience when you visit Our websites or use Our Services.

• Recognise when you have signed in.

• Ensure Our Services are working as expected.

For more details of the personal data that We collect and use when you use the Services and the measures We have in place to protect personal data, your legal rights and Our legal obligations, please refer to Our Privacy Policy (https://www.peach.me/privacy/).

3. These cookies are used by IMD Media Ltd to enable access to our Services:

You can find more information about the cookies We use and the purposes for which We use them in the table below:

A “Strictly Necessary” cookie is one which is essential to the operation of Our Services.

• login‑session‑id, login‑token, share‑url, subsidiary‑id, userid, account‑name, api‑url
  Purpose: Provide login and access to the IMD services (Strictly necessary)
  Strictly Necessary: Yes

• admin_leftbar_collapse, admin_rightbar_show
  Purpose: Enable personalization of services for a richer experience
  Strictly Necessary: No

• CloudFront‑Expires, CloudFront‑Key‑Pair‑Id, CloudFront‑Policy, CloudFront‑Signature, default_order_item_region, intercom‑id‑cyym0u3i, intercom‑session‑cyym0u3i, locale, pnctest, rack.session, SigniantAppInstalled, uploader
  Purpose: Enable access to features based on your account profile
  Strictly Necessary: Yes

• _helpkit_session, _x_w, helpdesk_node_session, user_credentials, wf_filter, wf_order, wf_order_type
  Purpose: Enable access to features based on your account profile
  Strictly Necessary: Yes

4. Third party cookies

These cookies are set by someone other than Us, and we have no control over these cookies. This is because We use third-parties to help Us provide and monitor use of Our Services. We do not share the information collected by the cookies with any third parties. For privacy information relating to these other third party websites, please consult their policies as appropriate. 

You can find more information about the third-party cookies We use and the purposes for which We use them in the table below:

• __ar_v4, __qca, _ga, _mkto_trk, ajs_anonymous_id, ajs_group_id, ajs_user_id, JSESSIONID, login_idle_session_timeout, login_service_login_newrelic_com_tokens, nr_zd_logged_in, optimizelyBuckets, optimizelyEndUserId, optimizelySegments, ref_page_url, TSNGUID
  Purpose: Report and monitor service performance (New Relic)
  Strictly Necessary: Yes

• _ga, _gat, _gid
  Purpose: Track usage of parts of the services (Google Analytics)
  Strictly Necessary: No

• zarget_user_id, zarget_visitor_info, fm_sid_*
  Purpose: Identify support sessions anonymously (Freshdesk)
  Strictly Necessary: Yes

• _zlcstore, _zlcmid, _zlcprivacy
  Purpose: Online chat feature usage (ZenDesk)
  Strictly Necessary: Yes

• raygun.sso, raygun3j
  Purpose: Monitor performance of services (RayGun)
  Strictly Necessary: No

• hubspot.hub.id, hubspotapi, hubspotapi-csrf, hubspotapi-prefs, hubspotauth, hubspotutk
  Purpose: Report parts of services usage and performance (HubSpot)
  Strictly Necessary: No

5. Persistent and Session Cookies

5.1 Persistent cookies are those which remain on your Device for a predetermined period and are activated each time your visit Our Services.

5.2 Session cookies are temporary and only remain on your Device from the point at which you visit Our Services until your close your browser, at which point they are deleted.

6. How do I manage cookies?

You can accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline them if you wish. Each browser is different, so please check the 'Help' menu of your browser to learn how to change your cookie preferences.

If you decline cookies, some aspects of Our Services may not work on your Device and you may not be able to access areas you want. For this reason We recommend that you accept cookies whilst using Our Services.

If you want to opt-out of Google Analytics for Display Advertising you can do so by changing your preferences here: www.google.com/settings/ads and using the Google Analytics opt-out tool here: https://tools.google.com/dlpage/gaoptout/.

For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, or https://allaboutcookies.org/. 

7. Changes to this Cookie Policy

7.1 We may alter this Cookie Policy at any time. If We make any material changes, they will be highlighted at the top of this page. Any such changes will become binding you on your first use of Our Services after the changes have been made.

7.2 We would recommend that you check this page regularly to make sure that you have seen the latest version of this Cookie Policy.

8. Further information

If you would like to know more about how We use cookies, please contact us at dataprotection@groupimd.com.