1. What are cookies?
A cookie is a piece of information, like a tag, which some websites create on your computer/mobile phone “Device” which identifies your Device whenever you visit that website. In order to provide you with the best possible online experience, IMD Media Ltd, trading as Cape.io (company number 03238065 registered in England and Wales with its registered office at 24-28 Bloomsbury Way, London, England, WC1A 2SN) (“IMD”, “Our”, “We”, “Us”), may create cookies when you visit one of Our “Services” on our website which include: cape.io,). Your acceptance of this Cookie Policy is deemed to occur if you continue to use Our Services. If you do not agree to this Cookie Policy please stop using Our Services immediately.
2. What are cookies used for?
It’s important to note that the cookies we use don’t harm your computer. While most cookies we use do not identify you by name, some third-party cookies used for business intelligence (see Section 4) may be used to associate your visit with professional contact information if you are located in the United States.
In order to help you, cookies may be used to:
Help us identify you when you use Our Services
Keep you signed in.
Enable Us to understand how people are using Our services, so We can make them better.
Help Us provide you with a better and personalised experience when you visit Our websites or use Our Services.
Recognise when you have signed in.
Ensure Our Services are working as expected.
For more details of the personal data that We collect and use when you use the Services and the measures We have in place to protect personal data, your legal rights and Our legal obligations, please refer to Our Privacy Policy (https://www.cape.io/legal/).
3. These cookies are used by IMD Media Ltd to enable access to our Services:
You can find more information about the cookies We use and the purposes for which We use them in the table below:
A “Strictly Necessary” cookie is one which is essential to the operation of Our Services.
Name
Purpose
Strictly Necessary (Yes/No)
login-session-id, login-token, share-url, subsidiary-id, userid, account-name, api-url, ac_token, atid, csr_token, id_token, is_logged_in
Used to provide login and access to Our Services for your account.
Yes
admin_leftbar_collapse, admin_rightbar_show
Enables personalisation of Our Services to provide you with a richer experience.
No
CloudFront-Expires, CloudFront-Key-Pair-Id, CloudFront-Policy,
CloudFront-Signature, default_order_item_region, intercom-id-cyym0u3i, intercom-session-cyym0u3i, locale, pnctest, rack.session, SigniantAppInstalled, uploader
Enables access to features of Our Services based on your account profile.
Yes
_helpkit_session, _x_w, helpdesk_node_session, user_credentials, wf_filter, wf_order, wf_order_type
Enables access to features of Our Services based on your account profile
Yes
4. Third party cookies
These cookies are set by someone other than Us, and we have no control over these cookies. This is because We use third-parties to help Us provide and monitor use of Our Services. We do not share the information collected by the cookies with any third parties. For privacy information relating to these other third party websites, please consult their policies as appropriate.
You can find more information about the third-party cookies We use and the purposes for which We use them in the table below:
Name of Cookie
Purpose
Provider
Strictly Necessary (Yes/No)
_ga, _gat, _gid
Used to report what parts of Our Services are used and how.
Google Analytics
No
zarget_user_id, zarget_visitor_info, fm_sid_*
Used for Our support portal and provides an anonymous ID so that your session can be identified.
Freshdesk
Yes
_zlcstore, _zlcmid, _zlcprivacy
Used for the online chat feature of Our Services.
ZenDesk
Yes
raygun.sso raygun3j
Used to monitor the performance of Our Services.
RayGun
No
hubspot.hub.id, hubspotapi, hubspotapi-csrf, hubspotapi-prefs, hubspotauth, hubspotutk
Used to report what parts of Our Services are used and how.
HubSpot
No
_hp2_id.APP_ID, _hp2_ses_props.APP_ID
Used to report what parts of Our Services are used and how.
Heap
No
_vwo_ds, _vwo_uuid, _vwo_uuid_v2
Used for A/B testing, conversion optimization and behaviour analysis.
VWO
No
cookie_perms, m, _stripe.mid, _stripe.sid, __Secure-sid, cid, stripe.customerportal.csrf
Used for self service billing management
Stripe
Yes
lr_hb_*, _lr_tabs_*, lr_uf_*
Used to report what parts of Our Services are used and how.
LogRocket
No
rb2b
Used for global visitor identification. This includes resolving U.S. visitors to professional profiles and identifying the companies of international visitors for B2B marketing purposes.
RB2B
No
5. Persistent and Session Cookies
5.1 Persistent cookies are those which remain on your Device for a predetermined period and are activated each time your visit Our Services.
5.2 Session cookies are temporary and only remain on your Device from the point at which you visit Our Services until your close your browser, at which point they are deleted.
6. How do I manage cookies?
You can accept or decline cookies. Most PCs automatically accept them but you can modify your browser settings to decline them if you wish. Each browser is different, so please check the 'Help' menu of your browser to learn how to change your cookie preferences.
If you decline cookies, some aspects of Our Services may not work on your Device and you may not be able to access areas you want. For this reason We recommend that you accept cookies whilst using Our Services.
If you want to opt-out of Google Analytics for Display Advertising you can do so by changing your preferences here: www.google.com/settings/ads and using the Google Analytics opt-out tool here: https://tools.google.com/dlpage/gaoptout/.
For further information about cookies and how to disable them please go to the guidance on cookies published by the UK Information Commissioner’s Office, or https://allaboutcookies.org/.
For our visitors in the UK and EEA, you may specifically opt out of RB2B’s data collection by visiting their GDPR opt-out portal: https://www.rb2b.com/rb2b-gdpr-opt-out.
7. Changes to this Cookie Policy
7.1 We may alter this Cookie Policy at any time. If We make any material changes, they will be highlighted at the top of this page. Any such changes will become binding you on your first use of Our Services after the changes have been made.
7.2 We would recommend that you check this page regularly to make sure that you have seen the latest version of this Cookie Policy.
8. Further information
If you would like to know more about how We use cookies, please contact us at dataprotection@cape.io.
