Every Word Counts - Cape Closed Captioning

In today’s fast-paced world, we’re all juggling more than one screen. Maybe it’s replying to a WhatsApp message while a show plays in the background, catching an email between scenes, or your teenagers half-watching TV while scrolling through TikTok. Attention is divided, and that’s just modern life today.

And yet, across every living room, there’s one quiet feature that has helped us stay connected through multiple generations: closed captioning.

This isn’t a niche tool anymore; it’s mainstream, and it’s also deeply creative. The way we watch content is changing fast. Beyond the essential role captions play for people who are deaf or have hearing loss  (over 18 million adults in the UK, according to RNID), audience behaviour itself is evolving. Millennials and Gen Z have normalised watching with captions on, and a rise in diagnoses of neurodivergent conditions such as autism and ADHD has shown just how valuable captions can be for focus and comprehension.

Ofcom and the Research Institute for Disabled Consumers found that subtitles and audio description can help people with cognitive or neurodevelopmental conditions better process what’s being said and shown on screen. The option to lower sound and focus visually provides clarity and reduces sensory overload - something that can make all the difference to how someone experiences a story.

It also fits perfectly with Gen Z viewing habits. Platforms like TikTok, Instagram, and YouTube have trained an entire generation to read as much as they listen. “Sound-off” is often the default, not the exception. Captions have become part of the visual language of modern content — no longer an accessibility add-on, but a preference.

Recent research across the UK and US shows that around four in five viewers who use captions do not identify as deaf or hard of hearing. They use them to follow dialogue in noisy environments, multitask, or simply enhance understanding. Captioning increases engagement, supports non-native speakers, and makes content more inclusive across the board.

The industry is catching up, too. In the UK and across Europe, accessibility standards are tightening. Channel 4 has pledged to caption all adverts for the Winter Olympics, with plans to make captions mandatory across all advertising by March 2026. Meanwhile, the European Accessibility Act (EU 2019/882) and the UK Media Act 2024 are pushing accessibility forward across the board. Accessibility isn’t optional anymore, and it’s expected.

At Cape, accessibility has always been part of who we are. Our team has played an active role in the Ad Accessibility Working Group, helping to shape the very standards that define inclusive advertising today. We provide closed captioning and audio description delivered by specialists who’ve been trained by members of that same group. People who live and breathe this work.

Investing in closed captioning is not just about compliance -  it’s a smart business decision. Studies show that videos with captions can improve view-time by up to 12%, and in one case captioned YouTube videos achieved 40% more views than un-captioned ones. Way With Words+2Rev+2 Captioning also boosts brand impact: one white paper found an 8% increase in ad recall and a 13% lift in brand linkage when captions were added. By enabling sound-off viewing, appealing to non-native speakers, and signalling accessibility and inclusivity, captioning extends your reach and enhances brand reputation — making every word count.

We believe accessibility should never be an afterthought. It’s what makes stories resonate and brands connect. With more than 15 years of industry experience, our team understands both the creative and technical sides of inclusion -  helping every ad reach, move, and include everyone.